Shipping policy

SOLVEO Shipping & Delivery Policy

Last updated: 22 September 2026

At SOLVEO, we aim to make your shopping experience simple, reliable and convenient. This Shipping & Delivery Policy explains how orders are processed and delivered within South Africa.

1. Shipping within South Africa

SOLVEO currently ships orders within South Africa using Aramex Store-to-Door and its associated delivery network.

We aim to provide reliable delivery while keeping our shipping process as straightforward as possible.

2. Estimated delivery time

Orders are expected to arrive within approximately:

8–12 business days

The delivery period generally begins once your order has been successfully processed and dispatched.

Please note that 8–12 business days is an estimated delivery timeframe and not an absolute guarantee of delivery by a particular date, unless SOLVEO has expressly agreed otherwise in writing.

Business days exclude Saturdays, Sundays and South African public holidays.

3. Order processing

Orders are normally processed after successful payment has been received and verified.

Processing and dispatch may take additional time during:

  • Sales and promotional periods;

  • Public holidays;

  • High-volume shopping periods;

  • Stock replenishment periods;

  • Unexpected operational disruptions; or

  • Other circumstances outside SOLVEO's reasonable control.

Once your order has been dispatched, it will be handed to Aramex for delivery.

4. Aramex Store-to-Door delivery

SOLVEO uses Aramex Store-to-Door as its primary delivery service.

Once an order has been handed to the courier, delivery is performed by Aramex in accordance with its applicable delivery processes and operating conditions.

Where tracking information is available, customers may receive tracking details so that they can monitor the progress of their order.

5. Courier delays

SOLVEO will make reasonable efforts to ensure orders are dispatched and handed to the courier within the applicable processing timeframe.

However, once an order has been handed to Aramex, SOLVEO cannot guarantee the courier's exact delivery date or control the courier's operational processes.

Delivery may occasionally take longer than the estimated 8–12 business days because of circumstances including, but not limited to:

  • Courier network delays;

  • Severe weather;

  • Flooding or other natural events;

  • Road closures or transport disruptions;

  • Public holidays;

  • High courier volumes;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts;

  • Security or access restrictions;

  • Operational or technical problems experienced by the courier;

  • Unforeseen logistical disruptions; or

  • Other circumstances outside SOLVEO's reasonable control.

Where a delay is caused by circumstances outside SOLVEO's reasonable control, SOLVEO will not be responsible for the courier's failure to meet the estimated delivery timeframe.

However, nothing in this section limits or excludes any consumer right or remedy that cannot lawfully be excluded under South African law.

South African consumer law can impose obligations on suppliers regarding delivery, including delivery within an agreed timeframe or, where no specific timeframe applies, within a reasonable time.

6. Tracking your order

Where tracking is available, SOLVEO may provide the customer with an Aramex tracking number or tracking information.

Tracking updates are controlled by the courier and may not always appear immediately.

If your tracking information has not updated for an extended period, please contact SOLVEO so that we can assist with the relevant courier enquiry.

7. Incorrect delivery information

Customers are responsible for providing accurate delivery information during checkout.

This includes:

  • Full name;

  • Contact number;

  • Street address;

  • Suburb;

  • City/town;

  • Province; and

  • Postal code.

SOLVEO is not responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete information supplied by the customer, to the extent permitted by law.

If you realise that you have entered incorrect information, contact us as soon as possible.

8. Failed delivery attempts

If Aramex is unable to deliver your order because nobody is available, the address cannot be accessed, the address is incorrect, or another customer-related circumstance prevents delivery, the courier may attempt to arrange another delivery.

Any additional costs resulting from circumstances attributable to the customer may be charged where permitted by law.

9. Damaged parcels

If your parcel appears visibly damaged when delivered, we recommend photographing the packaging before opening it where reasonably possible.

If the product inside has been damaged, please contact SOLVEO as soon as possible.

Please provide:

  • Your order number;

  • Photographs of the parcel;

  • Photographs of the product; and

  • A description of the damage.

SOLVEO will investigate the matter and provide the appropriate remedy where required by applicable law.

10. Missing, incorrect or incomplete orders

If you receive the wrong product, an incomplete order or an item is missing, contact SOLVEO at:

Email:solveo.co.za@gmail.com

Please provide your order number and relevant photographs where possible.

We will investigate the issue and work with the relevant fulfilment or courier provider to resolve it.

11. Lost parcels

If an order appears to have been lost during transit, SOLVEO will investigate the shipment with Aramex where appropriate.

Customers should contact SOLVEO rather than attempting to resolve the matter solely with the courier.

Where SOLVEO is legally responsible for the loss or non-delivery, SOLVEO will provide the remedy required by applicable South African law.

12. Delivery address restrictions

Certain remote, restricted-access or otherwise difficult-to-service locations may experience longer delivery times.

Aramex may also apply specific delivery procedures to certain locations.

If a delivery cannot reasonably be completed to the address provided, SOLVEO may contact the customer to arrange an alternative delivery solution.

13. Delivery estimates and unforeseen events

SOLVEO provides delivery estimates in good faith based on the expected operation of its fulfilment and courier arrangements.

An estimated delivery timeframe should not be interpreted as a guarantee where circumstances outside SOLVEO's reasonable control affect delivery.

SOLVEO will nevertheless take reasonable steps to assist customers where an order is materially delayed.

14. Customer responsibility after dispatch

Once an order has been dispatched, customers should monitor their tracking information and respond to reasonable courier requests relating to delivery.

SOLVEO may be unable to control a delivery where the customer does not respond to courier communications or fails to provide information reasonably required to complete delivery.

15. No waiver of consumer rights

Nothing in this Shipping & Delivery Policy is intended to remove, restrict or waive any consumer right provided by mandatory South African law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail.

16. Contact SOLVEO

If you have any questions regarding your order or delivery, please contact:

SOLVEO

Email: solveo.co.za@gmail.com
Website: https://www.solveo.co.za

We will do our best to assist with any delivery-related enquiry.